Customer Service Assistant / Event Coordinator Remote Job
Recruitment began on March 15, 2024
Expires September 15, 2024
Full-time
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- Manage incoming emails and sometimes phone calls
- Keeping touch with our clients, business partners and providers (DJs, manager of venues, coach companies, tour guides etc.)
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Employees work online from home remotely. We have flexible working hours.
- We are seeking stable and long-term partners. So if you enjoy this work, there will be more tasks to work on in the future, depending on your performance.
