Overview:
We are looking for a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for clients, assisting them with their insurance needs, addressing inquiries, and ensuring a positive customer experience. You’ll play a crucial role in building relationships and supporting the agency’s daily operations.
Key Responsibilities:
- Respond to client inquiries via phone, email, and in-person
- Provide information and support regarding insurance products and services
- Process policy changes, payments, and documentation
- Resolve customer issues promptly and professionally
- Maintain accurate client records and documentation
- Assist with billing, claims, and account updates
- Collaborate with team members to ensure excellent customer service
Qualifications:
- High school diploma required; college coursework or degree preferred
- Previous customer service experience is a plus
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Detail-oriented and organized
- Proficient with computers and office software
Benefits:
- Competitive compensation with bonus opportunities
- Comprehensive training and ongoing development
- Opportunity for advancement within the agency
- Supportive and collaborative team environment