Program Director, EHR Implementation (Bilingual – English / French Canadian)
Canton, MA Customer Support & Training
We are seeking an experienced and strategic Program Director, EHR Implementation to lead a complex and high-profile healthcare transformation initiative. This role will oversee the deployment of a unified enterprise EHR across a large provincial healthcare environment operating on a single shared instance.
The Program Director will serve as the executive leader responsible for end-to-end deployment governance, coordination of multiple implementation teams and subcontractors, customer executive engagement, operational readiness, and measurable program outcomes. The ideal candidate combines large-scale healthcare IT deployment expertise with exceptional leadership, communication, and change management skills in both English and French Canadian.
This role requires a leader who can balance strategic oversight with operational execution while ensuring evidence-based best practice workflows, adoption, quality, compliance, and stakeholder alignment across a highly matrixed environment.
This is a transformational leadership opportunity to help shape the future of healthcare delivery through one of the most significant enterprise EHR initiatives in the industry. The Program Director will play a critical role in enabling operational transformation, improving caregiver experience, and supporting better patient outcomes at scale.
Executive Program Leadership
- Provide executive oversight for a multi-year enterprise EHR deployment program
- Serve as the primary escalation point for program risks, dependencies, and executive decision-making
- Establish and maintain trusted relationships with senior healthcare executives, operational leaders, clinical leadership, vendor partners, and subcontractors
- Lead executive steering committee meetings, governance forums, and operational review sessions
- Present program status, risks, milestones, financials, and readiness metrics to executive leadership and customer governance bodies.
Program & Deployment Governance
- Direct integrated program governance across internal teams, customer organizations, subcontractors, and third-party partners
- Ensure alignment to contractual commitments, implementation methodology, and deployment standards
- Oversee enterprise project planning, milestone management, dependency tracking, and risk mitigation
- Ensure consistent program controls including:
- Scope management
- Change control
- Financial oversight
- Issue escalation
- Resource planning
- Compliance reporting
- Drive accountability across all participating organizations.
Workflow & Operational Transformation
- Champion evidence-based and standardized best practice workflows across clinical, financial, and operational domains.
- Partner with healthcare executives and operational leaders to align future-state workflows with strategic objectives
- Ensure implementation decisions prioritize:
- Patient safety
- Clinical efficiency
- Regulatory compliance
- Provider experience
- Long-term sustainability
- Lead discussions balancing enterprise standardization with regional or local operational needs.
Team Leadership & Partner Coordination
- Lead large cross-functional deployment teams including:
- Project managers
- Clinical consultants
- Technical teams
- Integration resources
- Training and change management teams
- Third-party consulting organizations
- Coordinate activities across the prime vendor and multiple subcontractors to ensure unified execution
- Foster a collaborative, accountable, and outcomes-focused culture
- Mentor and develop program and project leadership resources.
Readiness, Adoption & Outcomes
- Establish measurable program KPIs and readiness criteria across all implementation phases
- Monitor and report on deployment outcomes including:
- Project milestone attainment
- End-user readiness
- Workflow adoption
- Training completion
- Risk trends
- Stabilization performance
- Customer satisfaction
- Ensure structured go-live readiness reviews and post-implementation stabilization governance
- Drive continuous improvement across deployment methodologies and operational processes.
Compliance & Quality Oversight
- Ensure adherence to healthcare regulatory, privacy, security, and documentation standards
- Maintain program compliance with contractual obligations and organizational governance requirements
- Ensure quality assurance processes are integrated throughout all phases of deployment
- Support audit readiness and executive reporting requirements.
Requirements
Required Qualifications
- Bachelor’s degree in Healthcare Administration, Information Systems, Business, Nursing, or related field
- 5+ years of progressive leadership experience managing large-scale healthcare IT or EHR implementations
- Proven experience directing enterprise or multi-organization EHR deployment programs
- Demonstrated success managing complex vendor and subcontractor relationships
- Executive-level presentation and facilitation experience
- Strong knowledge of healthcare operations, clinical workflows, and healthcare transformation initiatives
- Experience leading governance and steering committee structures
- Exceptional organizational, communication, negotiation, and leadership skills
- Fluency in both English and French Canadian (written and verbal) is required
- Ability to travel extensively as required by the program.
Preferred Qualifications
- Experience deploying enterprise EHR solutions within large public healthcare systems
- Knowledge of integrated care delivery models and enterprise workflow standardization strategies
- Familiarity with evidence-based content governance and change management methodologies
- PMP, PgMP, Prosci, Lean, Six Sigma, or related certifications
- Clinical or operational healthcare background preferred.
Leadership Competencies
The successful candidate will demonstrate:
- Executive presence
- Strategic thinking
- Political and organizational awareness
- Complex stakeholder management
- Program governance expertise
- Operational discipline
- Collaborative leadership
- Customer-centric mindset
- Ability to lead through ambiguity and transformation
- Strong facilitation and conflict resolution capabilities.
Success Measures
Success in this role will be measured through:
- Achievement of program milestones and deployment timelines
- Executive and customer satisfaction
- Successful governance and risk management
- Workflow standardization and adoption metrics
- End-user readiness and stabilization outcomes
- Financial and operational performance against program objectives
- Quality, compliance, and patient safety outcomes
- Team engagement and leadership effectiveness.
Hiring salary range: $90,000-120,000 per year.
Actual salary will be determined based on an individual’s skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.